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Thank you for inquiring about Smart Start’s suite of superior products and services.

You are important to us and we have made our process fast and easy, and are ready to help.

For the fastest service and help with scheduling an install or to simply get information about Smart Start’s products, please call 800-880-3394 to be immediately connected to one of our friendly service specialists. You will be glad you did!

Customer Service Hotline Hours: Monday-Friday, 6am – 12 midnight CST, Saturday & Sunday 7am – 7PM CST

If you would prefer to initially communicate through email, Click Here to send a message to a member of our web support team. While we try to respond quickly, please allow up to 1 business day for us to respond.

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Thank you for contacting Smart Start, we appreciate your business.

Your inquiry is important to us.

For the fastest service, call our toll-free number at 800-880-3394.

Customer Service Hotline Hours: Monday-Friday, 6am – 12 midnight CST, Saturday & Sunday 7am – 7PM CST

For product related inquires, we are here to serve you 24/7/365.

To receive a call back or email message response, Click Here. While we try to respond quickly, please allow up to 1 business day for us to respond.

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 New Customer Inquiries

Smart Start is a certified Connecticut preferred provider of ignition interlocks and is used in the New York, New Jersey and Connecticut Tri-State area as well as across the United States and the world by tens of thousands of drivers daily.

More than 1-in-3 of every DUI offender mandated to have an ignition interlock on the road today uses Smart Start ignition interlock devices nationwide.

Connecticut, with some judicial discretion, requires ignition interlock device installation on vehicles owned or operated by people convicted of a DUI offense. Smart Start ignition interlocks are set up so the vehicle will not start if the breath sample blown is at or above the state or court determined setting.

If you are convicted of a DUI, the judge will decide whether or not you need to have a Smart Start ignition interlock device installed on your vehicle as a condition of getting your license back. They may mandate the ignition interlock to be installed for a period of six months to one year after your driving privileges and license are reinstated.

Penalties for failing to install your Smart Start ignition interlock per a court’s orders may include another 1-year suspension. Penalties also become harsher after the first offense. On the second offense, the installation of an ignition interlock is mandatory for one to three years after license reinstatement. On a third offense, you will have to have the ignition interlock installed for a period of one to three years, as well.